Refund policy

Last updated: October 9, 2026

1. The $50 diagnostic fee

• The fee pays for the diagnostic work and the shipping.
• If you want to cancel a ticket, tell us in the ticket chat. We decide refunds case by case.
• If you approve a repair, we credit the $50 toward that repair.
• If you decline a quote, you pay nothing more. The fee stays as payment for the diagnostic.

2. Repair invoices

• You pay only for quotes that you approve.
• If we cannot finish an approved repair, you can ask for a refund in the ticket chat. We decide each request case by case.
• If the repair fails, see the warranty in our repair terms.

3. How to ask for a refund

1. Send a message in the ticket in the portal. You can also email repairs@huno.solutions.
2. Give the ticket number (for example H-00012) and the reason.
3. Ask within 30 days after the payment.

4. How we pay refunds

• We refund to the same card through Stripe. We do not refund in cash.
• Your bank usually shows the refund within 5 to 10 business days.
• We discuss each refund request with you in the ticket chat, and then we decide.

5. Card disputes

Please contact us before you dispute a charge with your bank. Most problems are faster to fix directly.

See also our repair terms and privacy policy.